Initial and Bonus Credits

• All drivers receive 1,000 AFN initial bonus credits upon registration.
• Drivers are also eligible for bonus credits during special occasions as announced by Darbas.

Buying Credits

Drivers can purchase credits through the following methods:

1. Through Agents: Drivers can buy credits directly from Darbas-approved agents.
2. Using Top-Up Cards: Drivers can purchase top-up cards from agents or directly from Darbas.

Credit Transfers

• Drivers can transfer credits to other drivers.
• Drivers can also receive credits from other drivers.

Service Charges

• A 6% service fee is deducted from the driver’s available credits for each completed ride.
• The service charge is calculated based on the fare of the ride.

Ride Cancellations and Refunds

1. Before Driver Reaches Passenger:
   • If either the driver or the user cancels the ride before the driver reaches the passenger, no charges will be applied.
2. User-Initiated Cancellations:
   • If a ride is canceled by the user after the driver has arrived, the fare will be refunded to the driver’s credits.
3. Driver’s Internet Disconnection:
   • If the driver’s internet disconnects after the passenger is in the car, the ride will still be charged.
   • Refunds in such cases will only be given if the passenger cancels the ride before reaching the destination.

Key Points to Remember

• Maintain sufficient credits to avoid interruptions in service.
• Take advantage of bonus credits offered during special occasions.
• Ensure stable internet connectivity during rides to avoid unexpected charges.
• Use the credit transfer feature to share or receive credits with other drivers as needed.
• Contact Darbas support or your agent for any issues related to credits or refunds.